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m-Service: Mobile Workforce Solution
m-Service automates the activities of your team thus eliminating the possible manual errors and reducing the time required for information turnaround. m-Service can raise workforce productivity and utilization, which will transform into improved service levels and customer satisfaction.
Features
- Create new Jobs in the field.
- Variety of job and task specifications.
- Synchronise data with the Server back at base.
- Data on demand allowing minimal data to be held on the Mobile Computer.
- Organised work plan.
- Capture physical-to-digital customer signature on service order which can be viewed back at base.
- Prompt cyclical calls to the user.
- Determine future work plans.
- Track Inventory/Parts used on the visit.
- Transaction logs.
- Wireless printing of job sheets for customer.
- Mapping and navigation module to determine directions to a customer visit.
Benefits
- Reduce service response time.
- Increase productivity.
- Shorten the time of service support.
- Reduce inventory on vans.
- Optimise call planning.
- Optimise routes.
- Check customer and equipment history.
- Issue immediate invoices and billing.
- Reduce paper work.
Incorporated GPS
- Emergency job notifications.
- Capture Photo evidence to be sent back to base.
- SMS/Mobile phone module to eliminate the need to carry a mobile phone.
- Restrictive SMS/Phone dialling.
- User interface configuration controlled remotely.
- Multiple communication options GPRS/GSM/DOCK/PTSN
- Maintain Database structure on the Mobile computer from head office.
- Customer history for trend analysis.
Industries which could use this system
- Service & Repair.
- Technical Support.
- Telephone/Communications.
- Water/Sewer.
- Heating & Ventilation.
- Utilities Meter Reading.
- Transportation.
 They re-engineered our order-taking system, and brought to us a powerful system that changed the way we work. Thanks Portech, for helping us achieve the desired results.
Gary Ruffle - Financial Director Slush Puppie |
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