Product / Solutions
m-Service

Mobile service professionals are most likely to be the most costly aspect of the whole service management sector.

Any organisation utilising mobile service staff would need to have in place cost effective and efficient operations on the frontline. The mobile service professional makes many visits to client locations such as preventative maintenance, reactive job, or a site audit as part of a customer contract. All these require a host of operations in order for the visit to be completed such as task allocation, job requirements and job status. Manual control of these operations can prove to be cumbersome and inefficient due to the high quantity of paper work which is produced, typically this mountain of paperwork can take up to a month to be returned to the office for entry into company systems. The paperwork is often Inaccurate due to handwriting, incorrect information from jobs and can lead to typing errors when re-entering into the computer system.

Deploying m-Service eliminates these issues by automating these manual processes and hence reducing the timescales for information turnaround. Organisations using m-Service can raise workforce productivity and utilization which will transform into improved service levels to their customer base by making their operations more efficient and streamlined.

Features

• Create new Jobs in the field.
• Variety of job and task specifications.
• Synchronise data with the Server back at base.
• Data on demand allowing minimal data to be held on the Mobile Computer.
• Organised work plan.
• Capture physical-to-digital customer signature on service order which can be viewed back at base.
• Prompt cyclical calls to the user.
• Determine future work plans.
• Track Inventory/Parts used on the visit.
• Transaction logs.
• Wireless printing of job sheets for customer.
• Mapping and navigation module to determine directions to a customer visit. Incorporated GPS.
• Emergency job notifications.
• Capture Photo evidence to be sent back to base.
• SMS/Mobile phone module to eliminate the need to carry a mobile phone.
• Restrictive SMS/Phone dialling.
• User interface configuration controlled remotely.
• Multiple communication options GPRS/GSM/DOCK/PTSN
• Maintain Database structure on the Mobile computer from head office.
• Customer history for trend analysis.

Industries

• Service & Repair
• Technical Support
• Telephone/Communications
• Water/Sewer
• Heating & Ventilation
• Utilities Meter Reading
• Transportation

Benefits

• Reduce service response time
• Increase productivity
• Shorten the time of service support
• Reduce inventory on vans
• Optimise routes
• Increase accuracy on reporting and budgeting
• Optimise call planning
• Check customer and equipment history
• Issue immediate invoices and billing
• Reduce paper work