Product / Solutions
PocketServ

Waiters for many years have relied on pen and paper when servicing tables, which in turn have caused many in-efficiencies such as lost orders, duplicate orders, unreadable orders and incorrect table orders to name a few. On top of this the waiter has to shuttle back and forth from the kitchen to get an update on the status of the orders. The result of this is an impact on the level of service to the customer.

Today businesses are looking to streamline their operations and procedures and this is no different within the hospitality sector. Restaurants and food outlets want to pride themselves on the quality of food and service provided to their clientele and will look at improving aspects of their business to achieve this.

PocketServ is an electronic table order system which allows the waiter to take orders on a mobile computer and then transmit them to the kitchen without leaving the restaurant floor. PocketServ automates the ordering process and hence eliminates the need for paper which in turn improves efficiency, reduces human error and removes time-consuming order duplication. The effects of this are an increase in customer service and a reduction of costs.

Features

• Menu management. Update menus on all mobile computers at a touch of a button.
• Disable and enable items on the menu.
• Arranged menu items by category.
• Send food orders directly to the kitchen and drinks orders directly to the drinks section with out leaving the customer table.
• Tracking order status for each table.
• Up to date stock information for the waiters. The kitchen can inform all waiters if an item of food is out of stock hence allowing the waiter to inform the customer immediately about menu items unavailable at point of order.
• Print a receipt at the table or at the till via wireless connectivity.
• Management reporting tools to aid decision making.
• Trend analysis.
• Place multiple distinct orders on the same table.
• Till functionality.

Benefits

• Allows the waiter to spend more time on the restaurant floor.
• Reduces order duplication.
• Removes illegible food order stubs.
• Reduction in time from order to delivery of food to the table.
• Automated bill calculation and printing.
• Removal of paper based order stubs in the kitchen.