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The hospitality business is well known as a service intensive and peak hour environment with reliance of semi skilled staff. To maintain loyalty, it is paramount for hotels and restaurants to provide impeccable service to the guests. A mobile solution can aid and facilitate this by providing real-time information to the employee which in turn transforms a service to the guest from acceptable to exceptional.

The hospitality industry employs a variety of staff which can all be empowered with a mobility solution.

Guest services

Mobility allows the hotel to redefine the guest experience the moment they arrive. With a mobile computer in hand, staff members can quickly and easily complete the entire check in procedure at the curb, in the lobby or even in the hotel bar. The mobile computer accessories allows you to swipe credit, debit and loyalty cards, regardless of whether they use magnetic stripe or Chip and PIN technology and even capture drivers license information. The press of a button can summon a porter to instantly deliver guest luggage to the room immediately upon completion of check-in. And with on-demand check in capabilities anywhere in your facility, you can eliminate long lines and long wait times at the front desk, ensuring a positive first impression upon arrival.

Concierge

The hotel concierge is always available to guests to service requests regardless of their location within the facilities. From making or amending reservations for the restaurant, ordering a taxi or limousine or helping with the checkout  all this can be done while moving freely with in the hotel. Maintenance Maintaining the status of the facilities helps insure the guests experience is memorable. It is important that facilities management, reception and housekeeping are well connected and information flows between these departments seamlessly. A guest reporting an issue or something observed by a member of staff which needs attention requires the hotel to act fast. The task can be directed to the appropriate department immediately via sending a message to their mobile device. The detail of the task and repair procedures and standards can be available on the mobile device. The status of the task can be updated allowing managers to keep a track of outstanding jobs in real time.

Restaurant

Mobility solutions eliminate inefficiency and errors throughout the restaurant and food service operations by giving waiters and kitchen staff the tools they need to take the most effective action, right on the spot. With minimal effort and maximum utilization of staff time, the restaurant achieves peak efficiency in nearly every area of operation from table side ordering to inventory management and food safety.

With a wireless table side ordering system, waiters can enter orders directly into a mobile computer, eliminating trips and time spent waiting at the Point of Sale. Instead, the orders are instantly sent to the bar or kitchen.

Errors due to sloppy handwriting are eliminated. Order accuracy is up, wait times are down, and time spent running back and forth to the kitchen and standing at the POS can now be spent pampering customers.

Menus are kept up-to-date in real time and items which are no longer available can be removed immediately from the menu avoiding customers ordering items out of stock. Nutrition and ingredient details can accompany each menu item which would allow the waiter to answer questions such as does the dish include nuts or dairy products without returning to the kitchen. The waiter would no longer need to regularly visit the kitchen to determine if the orders are ready for their tables as this would be communicated to their mobile device by the kitchen staff. The mobility solution would allow the waiter to spend more time with the customers instead of running around to various parts of the restaurant trying to fulfill their orders.

A snap shot of each table can be viewed in an instance by managers or those taking bookings, displaying how long each table has been occupied and tables which are free for reservations.

Payments can be made at the table and with a mobile printer a receipt can be produced for the attention of the customer.